HELP & FAQ
How long will it take to receive my order?
Orders can take around 2-4 working days to be processed, designed, printed and ready for dispatch. I know what it’s like waiting for that parcel to arrive, so I aim to have them pressed and with the courier within 48 hours, unless extra stock needs to be ordered in. Once dispatched you will receive an email with tracking details and you can expect your order within:
UK customers – 2-4 working days using a tracked service
EU customers – 3-5 working days using a tracked service
Customers outside of the EU – 5 -21 working days using a tracked service
My order hasn’t arrived yet! What do I do?
Don’t panic. Please firstly check to see when your order was dispatched and refer to the tracking information, as sent at the time of dispatch. Please note that all estimated ‘working days’ refer to Monday to Friday and don’t include the weekends. If it’s over your delivery estimate, please send me an email with your name, order number and address so I can follow this up with the courier. You can email me on firstname.lastname@example.org
Help! I made a mistake with the personalisation!
Please let me know ASAP by emailing email@example.com if there is an error so that I can get it corrected for you. However, if your order has already been made or dispatched then I’m afraid there isn’t anything I can do to help. If I feel that an order has a personalisation error, I will message you just to double check before printing.
Oh dear, I think you’ve made a mistake on my order. Now what do I do?
Oh no, we’re all human and from time to time the odd mistake may slip through. This doesn’t happen often and if I’ve made a mistake on your order and have sent you something that you didn’t ask for, please email me at firstname.lastname@example.org and let me know so that I can fix it as soon as possible for you. I pride myself with my customer service and therefore I want you to be happy with your purchase!
Can I collect my order?
All orders are made, packed and dispatched from my workshop and so for safety and insurance reasons, I’m afraid I am unable to offer collection. But please email me at email@example.com as I’m sure we can arrange something convenient for us both.
Do you ship worldwide?
Yes! I ship all over the world! Postage is calculated at the checkout. Please note that orders outside of the EU may incur import taxes, which are the responsibility of the customer. Delivery times vary greatly depending on the end destination. Please see below for more info. If your country is not listed, please email me at firstname.lastname@example.org and I can help to complete the order.
I’ve received my order but I’m not happy with it. What can I do?
Send me an email on email@example.com and we can have a chat to resolve the issue.
Who creates these gifts?
All designs are completed by me, Nadina, taking into consideration any requests or personalisation at no extra charge. When necessary I also use fabulous artwork sourced from some fantastic worldwide artists. The gift of an individual printed item is so special, that we don’t think an extra charge should be made just because it’s unique! If you have something in mind that you would like me to design making it that bit extra special, please do not hesitate to comment in the notes on your order or pop me an email at firstname.lastname@example.org